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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

Products

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Dusty Blue Leather Counter Stool - Belle Escape
Dusty Green Leather Counter Stool Sale price$1,495.00
Dutch Boy Gray Sideboard - Belle EscapeDutch Boy Gray Sideboard - Belle Escape
Dutch Boy Gray Sideboard Sale price$3,995.00
Dynamic Black Marble Abstract SculptureDynamic Black Marble Abstract Sculpture
Dynamic Black Marble Abstract Sculpture Sale price$1,443.20
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Earthen Concrete Round Lamp - Belle EscapeEarthen Concrete Round Lamp - Belle Escape
Earthen Concrete Round Lamp Sale price$519.20
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Earthshine Metal Pendant - Belle EscapeEarthshine Metal Pendant
Earthshine Metal Pendant Sale price$1,091.20
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Earthy Geometric Chandelier - Belle EscapeEarthy Geometric Chandelier - Belle Escape
Earthy Geometric Chandelier Sale price$2,323.20
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Earthy Mottled Decorative Pottery VaseEarthy Mottled Decorative Pottery Vase
Earthy Mottled Decorative Pottery Vase Sale price$1,995.00
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Ebony Olde English Long Sideboard - Belle EscapeEbony Olde English Long Sideboard - Belle Escape
Ebony Olde English Long Sideboard Sale priceFrom $4,590.00
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Eiffel French Country Dining TableEiffel French Country Dining Table
Eiffel French Country Dining Table Sale price$2,495.00
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Eiffel Wood and Iron Oval Dining Table - Belle EscapeEiffel Wood and Iron Oval Dining Table - Belle Escape
Eiffel Wood and Iron Oval Dining Table Sale price$4,495.00
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Elegant Acacia Wood BenchElegant Acacia Wood Bench
Elegant Acacia Wood Bench Sale price$995.00
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Elegant Black Stone Top VanityElegant Black Stone Top Vanity
Elegant Black Stone Top Vanity Sale price$3,990.00
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Elegant C-Clamp Nightstand - Belle Escape
Elegant C-Clamp Nightstand Sale price$1,075.00
Elegant Cabriole Leg Dining TableElegant Cabriole Leg Dining Table
Elegant Cabriole Leg Dining Table Sale priceFrom $2,250.00
Elegant Curvy Wood Base Bench
Elegant Curvy Wood Base Bench Sale price$3,295.00
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Elegant Distressed Blue Column Sideboard
Elegant Distressed Blue Column Sideboard Sale price$2,950.00
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Elegant French Double Pedestal Dining Table, Circa 1940Elegant French Double Pedestal Dining Table, Circa 1940
Elegant French Double Pedestal Dining Table, Circa 1940 Sale price$6,295.00
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Elegant Gray Crescenzo BenchElegant Gray Crescenzo Bench
Elegant Gray Crescenzo Bench Sale price$1,995.00
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Elegant Spider Leg Pedestal Dining TableElegant Spider Leg Pedestal Dining Table
Elegant Spider Leg Pedestal Dining Table Sale priceFrom $2,795.00
Elegant White Palm Carved Wooden SideboardElegant White Palm Carved Wooden Sideboard
Elegant White Palm Carved Wooden Sideboard Sale price$2,495.00
Elegant Wood Top Console TableElegant Wood Top Console Table
Elegant Wood Top Console Table Sale price$1,895.00
Elevated Country Cabinet - Belle EscapeElevated Country Cabinet - Belle Escape
Elevated Country Cabinet Sale price$3,990.00
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Elise French Gray Arm Chairs - Belle EscapeElise French Gray Arm Chairs - Belle Escape
Elise French Gray Arm Chair Sale priceFrom $1,875.00
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Eliseo Country Villa Buffet Table - Belle Escape
Eliseo Country Villa Buffet Table Sale price$2,995.00
Elite Samples - Belle Escape
Elite Samples Sale price$16.00
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Elixir Glass Vials Round Chandelier - Belle Escape
Elixir Glass Vials Round Chandelier Sale price$8,791.20
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Elle Mindi Wood Organic Coffee Table - Belle Escape
Elle Mindi Wood Organic Coffee Table Sale price$1,595.00
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Elle Mindi Wood Round Dining Table - Belle EscapeElle Mindi Wood Round Dining Table - Belle Escape
Elle Mindi Wood Round Dining Table Sale price$1,995.00
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Elle White Organic Coffee Table - Belle Escape
Elle White Organic Coffee Table Sale price$1,595.00
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Elle White Ridged Side Table - Belle EscapeElle White Ridged Side Table - Belle Escape
Elle White Ridged Side Table Sale price$1,095.00
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Elm Ogee Edge Manor Coffee Table - Belle EscapeElm Ogee Edge Manor Coffee Table - Belle Escape
Elm Ogee Edge Manor Coffee Table Sale price$2,270.00
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Eloise Antique Carved Side Table, Circa 1870Eloise Antique Carved Side Table, Circa 1870
Eloise Antique Carved Side Table, Circa 1870 Sale price$2,695.00
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Eloise Inlaid Two Drawer Chest
Eloise Inlaid Two Drawer Chest Sale price$5,475.00
Elongated Bonsai Table Lamp - Belle EscapeElongated Bonsai Table Lamp - Belle Escape
Elongated Bonsai Table Lamp Sale price$1,020.80
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Elsa Cut Crystal PendantElsa Cut Crystal Pendant
Elsa Cut Crystal Pendant Sale price$995.00
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Elsa Tiered Cut Crystal ChandelierElsa Tiered Cut Crystal Chandelier
Elsa Tiered Cut Crystal Chandelier Sale price$1,495.00
Elysee Curio Cabinet - Belle EscapeElysee Curio Cabinet - Belle Escape
Elysee Curio Cabinet Sale price$6,495.00
Elysee Mirrored Headboard & Footboard - Belle EscapeElysee Mirrored Headboard & Footboard - Belle Escape
Elysee Mirrored Headboard & Footboard Sale priceFrom $3,695.00
Elysee Mirrored Sideboard - Belle Escape
Elysee Mirrored Sideboard Sale price$3,275.00
Elysee Shabby Chic Mirrored Dresser - Belle EscapeElysee Shabby Chic Mirrored Dresser - Belle Escape
Elysee Shabby Chic Mirrored Dresser Sale price$2,895.00
Elysee White Mirrored Armoire
Elysee White Mirrored Armoire Sale price$4,995.00
Embroidered Blue Coral Accent Pillow - Belle EscapeEmbroidered Blue Coral Accent Pillow - Belle Escape
Embroidered Blue Coral Accent Pillow Sale price$495.00
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Empire Crystal Globe PendantEmpire Crystal Globe Pendant
Empire Crystal Globe Pendant Sale price$2,175.00
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En Vogue Crystal Drum Chandelier - Belle EscapeEn Vogue Crystal Drum Chandelier - Belle Escape
En Vogue Crystal Drum Chandelier Sale price$1,550.00
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Endormi Venetian Nightstand - Belle Escape
Endormi Venetian Nightstand Sale price$1,995.00
English Garden Bench - Belle EscapeEnglish Garden Bench - Belle Escape
English Garden Bench Sale price$2,411.20
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English Green Leather Chesterfield SofaEnglish Green Leather Chesterfield Sofa
English Green Leather Chesterfield Sofa Sale price$4,995.00
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Equestrian Barn Gray Console Table - Belle EscapeEquestrian Barn Gray Console Table - Belle Escape
Equestrian Barn Gray Console Table Sale price$2,895.00
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