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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

Products

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Distressed French Country Display CabinetDistressed French Country Display Cabinet - Belle Escape
Distressed French Country Display Cabinet Sale price$5,295.00
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Distressed French Country Double Pedestal TableDistressed French Country Double Pedestal Table - Belle Escape
Distressed French Country Double Pedestal Table Sale price$3,675.00
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Distressed French Farmhouse Side Chairs - Belle EscapeDistressed French Farmhouse Side Chairs - Belle Escape
Distressed French Farmhouse Side Chairs Sale price$2,290.00
Distressed Oak Buffet - Belle EscapeDistressed French Oak Buffet
Distressed French Oak Buffet Sale price$4,295.00
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Distressed French Quatrefoil Mirror - Belle EscapeDistressed French Quatrefoil Mirror - Belle Escape
Distressed French Quatrefoil Mirror Sale price$1,295.00
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Distressed French Round Entry Table - Belle EscapeDistressed French Round Entry Table
Distressed French Round Entry Table Sale price$2,195.00
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Distressed Gilded French Mirror - Belle Escape
Distressed Gilded French Mirror Sale price$1,275.00
Distressed Green Stoneware VaseDistressed Green Stoneware Vase
Distressed Green Stoneware Vase Sale price$185.00
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Sold outDistressed Grey & White Shabby Chic Chest - Belle EscapeDistressed Grey & White Shabby Chic Chest - Belle Escape
Distressed Grey & White Shabby Chic Chest Sale price$2,295.00
Distressed Grey Finial Sculpture Set of Two
Distressed Grey Finial Sculpture Set of Two Sale price$295.00
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Distressed Iron & Glass Industrial Coffee Table - Belle EscapeDistressed Iron & Glass Industrial Coffee Table - Belle Escape
Distressed Iron & Glass Industrial Coffee Table Sale price$1,795.00
Distressed Jaune Antique French Country Table, Circa 1850Distressed Jaune Antique French Country Table, Circa 1850
Distressed Jaune Antique French Country Table, Circa 1850 Sale price$2,995.00
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Distressed Lilac Gray Country Sideboard - Belle EscapeDistressed Lilac Gray Country Sideboard - Belle Escape
Distressed Lilac Gray Country Sideboard Sale price$5,290.00
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Distressed Natural Faux Bamboo ChestDistressed Natural Faux Bamboo Chest
Distressed Natural Faux Bamboo Chest Sale price$2,675.00
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Distressed Natural Faux Bamboo Double DresserDistressed Natural Faux Bamboo Double Dresser
Distressed Natural Faux Bamboo Double Dresser Sale price$2,995.00
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Distressed Natural Finish Faux Bamboo Console TableDistressed Natural Finish Faux Bamboo Console Table
Distressed Natural Finish Faux Bamboo Console Table Sale price$2,475.00
Distressed Natural Finish Faux Bamboo Nightstand TableDistressed Natural Finish Faux Bamboo Nightstand Table
Distressed Natural Finish Faux Bamboo Nightstand Table Sale price$1,675.00
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Distressed Oak Corner CabinetDistressed Oak Corner Cabinet - Belle Escape
Distressed Oak Corner Cabinet Sale price$3,995.00
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Distressed Off White Square Tufted Ottoman - Belle EscapeDistressed Off White Square Tufted Ottoman - Belle Escape
Distressed Off White Square Tufted Ottoman Sale price$1,895.00
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Distressed Provence Dining ChairDistressed Provence Dining Chair
Distressed Provence Dining Chair Sale priceFrom $1,295.00
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Distressed Rockford French Console - Belle EscapeDistressed Rockford French Console - Belle Escape
Distressed Rockford French Console Sale price$4,795.00
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Distressed Three Door Sideboard
Distressed Three Door Sideboard Sale price$6,995.00
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Distressed Vintage Louis XVI Buffet - Belle Escape
Distressed Vintage Louis XVI Buffet Sale price$3,295.00
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Distressed White Connor Bookcase - Belle EscapeDistressed White Connor Bookcase - Belle Escape
Distressed White Connor Bookcase Sale price$10,995.00
Distressed White Cottage Display Cabinet - Belle EscapeDistressed White Cottage Display Cabinet - Belle Escape
Distressed White Cottage Display Cabinet Sale price$3,250.00
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Distressed White Elysee Nightstand - Belle EscapeDistressed White Elysee Nightstand - Belle Escape
Distressed White Elysee Nightstand Sale price$1,775.00
Distressed White Farmhouse Coffee Table - Belle EscapeDistressed White Farmhouse Coffee Table - Belle Escape
Distressed White Farmhouse Coffee Table Sale price$3,295.00
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Distressed White Louis XVI Buffet - Belle Escape
Distressed White Louis XVI Buffet Sale price$3,175.00
Distressed White Open Shelf BookcaseDistressed White Open Shelf Bookcase
Distressed White Open Shelf Bookcase Sale price$3,195.00
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Distressed White Open Shelf with Doors Bookcase Distressed White Open Shelf with Doors Bookcase
Distressed White Open Shelf with Doors Bookcase Sale price$3,595.00
Distressed White Ornate Candle Holders - Set of TwoDistressed White Ornate Candle Holders - Set of Two
Distressed White Ornate Candle Holders - Set of Two Sale price$295.00
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Distressed Wood Pillar Buffet Table - Belle EscapeDistressed Wood Pillar Buffet Table - Belle Escape
Distressed Wood Pillar Buffet Table Sale price$5,295.00
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Dockside Oar Floor Lamp - Belle Escape
Dockside Oar Floor Lamp Sale price$395.00
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Dockside Oar Table Lamps - Belle Escape
Dockside Oar Table Lamps Sale price$395.00
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Double X Back Solid Wood Counter StoolDouble X Back Solid Wood Counter Stool
Double X Back Solid Wood Counter Stool Sale price$1,430.00
Double X Back Solid Wood Dining ChairDouble X Back Solid Wood Dining Chair
Double X Back Solid Wood Dining Chair Sale priceFrom $995.00
Double X Base Brown Sofa TableDouble X Base Brown Sofa Table
Double X Base Brown Sofa Table Sale price$2,290.00
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Dreamy Aged Gray Gesso Chest - Belle EscapeDreamy Aged Gray Gesso Chest - Belle Escape
Dreamy Aged Gray Gesso Chest Sale price$4,490.00
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Dreamy Beaded Swag Chandelier - Belle EscapeDreamy Beaded Swag Chandelier - Belle Escape
Dreamy Beaded Swag Chandelier Sale price$1,895.00
Dreamy Blue Arched Bookcase - Belle EscapeDreamy Blue Arched Bookcase - Belle Escape
Dreamy Blue Arched Bookcase Sale price$5,495.00
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Dreamy Long French Louis Sideboard - Belle EscapeDreamy Long French Louis Sideboard - Belle Escape
Dreamy Long French Louis Sideboard Sale price$3,995.00
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Driftwood Garden Bench - Belle EscapeDriftwood Garden Bench - Belle Escape
Driftwood Garden Bench Sale price$1,636.80
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Driftwood Garden Chair - Belle EscapeDriftwood Garden Chair - Belle Escape
Driftwood Garden Chair Sale price$1,091.20
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Dripping Gold Shells ChandelierDripping Gold Shells Chandelier
Dripping Gold Shells Chandelier Sale price$3,071.20
Dripping Oyster Shells Chandelier - Belle Escape
Dripping Oyster Shells Chandelier Sale price$1,372.80
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Dripping Shells Pendant - Belle EscapeDripping Shells Pendant - Belle Escape
Dripping Shells Pendant Sale price$959.20
Duchess Oval Extendable Dining Table - Belle EscapeDuchess Oval Extendable Dining Table - Belle Escape
Duchess Oval Extendable Dining Table Sale price$4,475.00
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Dusty Blue Shabby Chic Buffet - Belle EscapeDusty Blue Shabby Chic Buffet - Belle Escape
Dusty Blue Shabby Chic Buffet Sale price$3,795.00
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