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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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Curved Cane Back Corner Chairs - Set of 2 - Belle EscapeCurved Cane Back Corner Chairs - Set of 2 - Belle Escape
Curved Cane Back Corner Chair Sale priceFrom $1,495.00
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Curved Cane Boucle ArmchairCurved Cane Boucle Armchair
Curved Cane Boucle Armchair Sale price$1,495.00
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Curved Circular Shapes Rattan Bench - Belle EscapeCurved Circular Shapes Rattan Bench - Belle Escape
Curved Circular Shapes Rattan Bench Sale price$3,071.20
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Curved French Country Scroll Buffet - Belle EscapeCurved French Country Scroll Buffet - Belle Escape
Curved French Country Scroll Buffet Sale price$2,775.00
Curved Front French Country Chest - Belle Escape
Curved Front French Country Chest Sale price$3,275.00
Curved Front Lounge Sofa - Belle EscapeCurved Front Lounge Sofa
Curved Front Lounge Sofa Sale price$5,795.00
Curved Leather Field Chair - Belle EscapeCurved Leather Field Chair - Belle Escape
Curved Leather Field Chair Sale price$395.00
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Curved Natural Coastal Chair - Belle EscapeCurved Natural Coastal Chair - Belle Escape
Curved Natural Coastal Chair Sale priceFrom $995.00
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Curved Patina Side Chest - Belle Escape
Curved Patina Side Chest Sale price$2,275.00
Curved Sanibel Side Table
Curved Sanibel Side Table Sale price$1,695.00
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Curved Stained French ChestCurved Stained French Chest
Curved Stained French Chest Sale price$2,995.00
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Curvy Brown Velvet Louis Sofa - Belle EscapeCurvy Brown Velvet Louis Sofa - Belle Escape
Curvy Brown Velvet Louis Sofa Sale price$3,490.00
Curvy Edge Silverleaf Mirror - Belle EscapeCurvy Edge Silverleaf Mirror - Belle Escape
Curvy Edge Silverleaf Mirror Sale price$895.00
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Curvy Scroll Base Dining Table - Belle Escape
Curvy Scroll Base Dining Table Sale price$7,995.00
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Curvy Top Maison Love Chair - Belle EscapeCurvy Top Maison Love Chair - Belle Escape
Curvy Top Maison Love Chair Sale price$2,495.00
Cushioned French Cafe Bar Stools - Belle EscapeCushioned French Cafe Bar Stools - Belle Escape
Cushioned French Cafe Bar Stools Sale priceFrom $1,695.00
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Sold outCustom Bastille Sofa with 3 PillowsCustom Bastille Sofa with 3 Pillows
Custom Bastille Sofa with 3 Pillows Sale price$2,937.50
Custom Order: French Country Living Room (Vick - 50% Final)Custom Order: French Country Living Room (Vick - 50% Final)
Custom Order: French Country Living Room (Vick - 50% Final) Sale price$10,191.65
Dark Acacia Wood CredenzaDark Acacia Wood Credenza
Dark Acacia Wood Credenza Sale price$3,495.00
Dark Acacia Wood Side CabinetDark Acacia Wood Side Cabinet
Dark Acacia Wood Side Cabinet Sale price$2,275.00
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Dark Brown Turned Leg Side TableDark Brown Turned Leg Side Table
Dark Brown Turned Leg Side Table Sale price$1,499.00
Dark Oak Round Contemporary Dining Table - Belle EscapeDark Oak Round Contemporary Dining Table - Belle Escape
Dark Oak Round Contemporary Dining Table Sale price$4,290.00
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Dark Rhone Oak Dining Table - Extendable - Belle EscapeDark Rhone Oak Dining Table - Extendable - Belle Escape
Dark Rhone Oak Dining Table - Extendable Sale price$3,395.00
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Dark Shagreen 3-Drawer Modern Dresser - Belle EscapeDark Shagreen 3-Drawer Modern Dresser - Belle Escape
Dark Shagreen 3-Drawer Modern Dresser Sale price$2,675.00
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Dark Walnut Oval-Backed Dining ChairDark Walnut Oval-Backed Dining Chair
Dark Walnut Oval-Backed Dining Chair Sale priceFrom $309.00
Deconstructed Gray Velvet Accent ChairDeconstructed Gray Velvet Accent Chair
Deconstructed Gray Velvet Accent Chair Sale price$1,675.00
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Deconstructed Tufted Arm Chair - Belle EscapeDeconstructed Tufted Arm Chair - Belle Escape
Deconstructed Tufted Arm Chair Sale price$2,270.00
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Deconstructed Tufted Arm Chair with Leather Seat - Belle EscapeDeconstructed Tufted Arm Chair with Leather Seat - Belle Escape
Deconstructed Tufted Armchair with Leather Seat Sale price$2,695.00
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Deconstructed Tufted Dining ChairDeconstructed Tufted Dining Chair
Deconstructed Tufted Dining Chair Sale priceFrom $1,145.00
Decorative White Bone Bead Strands - Set of 4 - Belle EscapeDecorative White Bone Bead Strands - Set of 4 - Belle Escape
Decorative White Bone Bead Strands - Set of 4 Sale price$239.00
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Del Rey Black Spanish Leather Chair - Belle EscapeDel Rey Black Spanish Leather Chair - Belle Escape
Del Rey Black Spanish Leather Chair Sale price$1,475.00
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Del Rey Brown Spanish Leather Chair - Belle EscapeDel Rey Brown Spanish Leather Chair
Del Rey Brown Spanish Leather Chair Sale priceFrom $1,475.00
Del Rey Wood & Leather Arm Chair - Belle EscapeDel Rey Wood & Leather Arm Chair
Del Rey Wood & Leather Arm Chair Sale price$1,575.00
Desert Patina Coffee TableDesert Patina Coffee Table
Desert Patina Coffee Table Sale price$2,195.00
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Desert Patina Iron Door SideboardDesert Patina Iron Door Sideboard
Desert Patina Iron Door Sideboard Sale price$3,295.00
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Diamond Arched Farmhouse Headboard - Belle EscapeDiamond Arched Farmhouse Headboard
Diamond Arched Farmhouse Headboard Sale priceFrom $1,690.00
Diamond Motif Front Wood SideboardDiamond Motif Front Wood Sideboard
Diamond Motif Front Wood Sideboard Sale price$3,795.00
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Diamond Tufted Wingback BedDiamond Tufted Wingback Bed
Diamond Tufted Wingback Bed Sale priceFrom $3,795.00
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Distressed 12" Grey Vase
Distressed 12" Grey Vase Sale price$285.00
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Distressed Blue Drawer Chest
Distressed Blue Drawer Chest Sale price$2,990.00
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Distressed Blue Vintage SideboardDistressed Blue Vintage Sideboard
Distressed Blue Vintage Sideboard Sale price$4,195.00
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Distressed Charcoal Three Drawer Dresser
Distressed Charcoal Three Drawer Dresser Sale price$6,295.00
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Distressed Chloe Chest - Belle EscapeDistressed Chloe Chest - Belle Escape
Distressed Chloe Chest Sale price$3,495.00
Distressed Cream and Gray Cane Dining Chairs - SetDistressed Cream and Gray Cane Dining Chairs - Set
Distressed Cream and Gray Cane Dining Chairs - Set Sale price$1,895.00
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Distressed Cream Finished Buffet - Belle Escape
Distressed Cream Finished Buffet Sale price$3,275.00
Distressed Farmhouse Table - Belle EscapeDistressed Farmhouse Table - Belle Escape
Distressed Farmhouse Table Sale price$2,190.00
Distressed French Chic Settee - Belle EscapeDistressed French Chic Settee - Belle Escape
Distressed French Chic Settee Sale price$4,195.00
Distressed French Corner Cabinet - Belle EscapeDistressed French Corner Cabinet - Belle Escape
Distressed French Corner Cabinet Sale price$6,495.00
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