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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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English Garden Bench - Belle EscapeEnglish Garden Bench - Belle Escape
English Garden Bench Sale price$2,411.20
Quick Ship
English Green Leather Chesterfield SofaEnglish Green Leather Chesterfield Sofa
English Green Leather Chesterfield Sofa Sale price$4,995.00
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Equestrian Barn Gray Console Table - Belle EscapeEquestrian Barn Gray Console Table - Belle Escape
Equestrian Barn Gray Console Table Sale price$2,895.00
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Equestrian Barn Gray Extension Dining Table - Belle EscapeEquestrian Barn Gray Extension Dining Table - Belle Escape
Equestrian Barn Gray Extension Dining Table Sale price$4,295.00
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Equestrian Farmhouse Bed - King - Belle EscapeEquestrian Farmhouse Bed - King - Belle Escape
Equestrian Farmhouse Bed - King Sale price$5,795.00
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Equestrian Inlay Top Cocktail Table - Belle EscapeEquestrian Inlay Top Cocktail Table - Belle Escape
Equestrian Inlay Top Cocktail Table Sale price$2,295.00
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Esmeralda Love SeatEsmeralda Love Seat
Esmeralda Love Seat Sale price$3,675.00
Esmeralda Spanish Buffet - Belle Escape
Esmeralda Spanish Buffet Sale price$1,975.00
Espresso Hand-Painted French Wall Art - Belle Escape
Espresso Hand-Painted French Wall Art Sale price$1,095.00
Espresso Mission Style Server - Belle EscapeEspresso Mission Style Server - Belle Escape
Espresso Mission Style Server Sale price$3,275.00
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Espresso Royal Spanish Decorative Tray - Belle EscapeEspresso Royal Spanish Decorative Tray - Belle Escape
Espresso Royal Spanish Decorative Tray Sale price$395.00
Estelle Carved Wooden Urn - Belle Escape
Estelle Carved Wooden Urn Sale price$1,375.00
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Estelle Vintage French Mirror - Belle EscapeEstelle Vintage French Mirror - Belle Escape
Estelle Vintage French Mirror Sale price$3,895.00
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Etched Italian Three Drawer DresserEtched Italian Three Drawer Dresser
Etched Italian Three Drawer Dresser Sale price$6,295.00
Etoile Expandable Jupe Dining Table - Belle EscapeEtoile Expandable Jupe Dining Table - Belle Escape
Etoile Expandable Jupe Dining Table Sale priceFrom $6,495.00
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Euro Carved Wood Dresser
Euro Carved Wood Dresser Sale price$4,995.00
Euro French Burlap Counter StoolEuro French Burlap Counter Stool
Euro French Burlap Counter Stool Sale priceFrom $1,175.00
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Euro Inspired Black Pub Bar - Belle EscapeEuro Inspired Black Pub Bar - Belle Escape
Euro Inspired Black Pub Bar Sale price$3,675.00
Euro Natural Gesso Table Lamp - Belle Escape
Euro Natural Gesso Table Lamp Sale price$775.00
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Euro Noir Counter StoolEuro Noir Counter Stool
Euro Noir Counter Stool Sale priceFrom $1,175.00
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Euro Soleil 3-Drawer Console Table - Belle Escape
Euro Soleil 3-Drawer Console Table Sale price$1,995.00
Euro Soleil Coffee Table - Belle EscapeEuro Soleil Coffee Table - Belle Escape
Euro Soleil Coffee Table Sale price$2,675.00
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European Acanthus Gold Leaf ChandelierEuropean Acanthus Gold Leaf Chandelier
European Acanthus Gold Leaf Chandelier Sale price$2,191.20
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European Distressed Light Blue Dining Table
European Distressed Light Blue Dining Table Sale price$3,795.00
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European Verte Tufted Salon Bench - Belle Escape
European Verte Tufted Salon Bench Sale price$3,775.00
Expandable Reclaimed Elm Dining TableExpandable Reclaimed Elm Dining Table
Expandable Reclaimed Elm Dining Table Sale price$3,295.00
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Expandable Rustic Italian Oval Dining TableExpandable Rustic Italian Oval Dining Table
Expandable Rustic Italian Oval Dining Table Sale price$4,795.00
Extendable Cabriole Dining Table
Extendable Cabriole Dining Table Sale price$6,690.00
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Extra Large Patina Blue Glass Cabinet - Belle EscapeExtra Large Patina Blue Glass Cabinet - Belle Escape
Extra Large Patina Blue Glass Cabinet Sale price$9,995.00
Extra Long Bianca Dining Table - Belle EscapeExtra Long Bianca Dining Table - Belle Escape
Extra Long Bianca Dining Table Sale price$4,995.00
Extra Long Black Royal Cross Arrow Buffet - Belle EscapeExtra Long Black Royal Cross Arrow Buffet - Belle Escape
Extra Long Black Royal Cross Arrow Buffet Sale price$5,495.00
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Extra Long Blue Farmhouse Buffet - Belle EscapeExtra Long Blue Farmhouse Buffet - Belle Escape
Extra Long Blue Farmhouse Buffet Sale price$4,995.00
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Extra Long Blue Grey Farmhouse Credenza - Belle EscapeExtra Long Blue Grey Farmhouse Credenza - Belle Escape
Extra Long Blue Grey Farmhouse Credenza Sale price$5,795.00
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Extra Long Blue Washed Sideboard - Belle EscapeExtra Long Blue Washed Sideboard - Belle Escape
Extra Long Blue Washed Sideboard Sale price$5,690.00
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Extra Long Cream Farmhouse Buffet - 10 Feet
Extra Long Cream Farmhouse Buffet - 10 Feet Sale price$5,695.00
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Extra Long Distressed White Farm Chic Buffet - Belle EscapeExtra Long Distressed White Farm Chic Buffet - Belle Escape
Extra Long Distressed White Farm Chic Buffet Sale price$5,195.00
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Extra Long French Wood Trestle Dining Table
Extra Long French Wood Trestle Dining Table Sale price$5,795.00
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Extra Long Gray Oak Chic Buffet - Belle EscapeExtra Long Gray Oak Chic Buffet - Belle Escape
Extra Long Gray Oak Chic Buffet Sale price$4,990.00
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Extra Long Modern Velvet Curved SofaExtra Long Modern Velvet Curved Sofa
Extra Long Modern Velvet Curved Sofa Sale price$8,990.00
Extra Long Natural Wood Dining Table - Belle EscapeExtra Long Natural Wood Dining Table - Belle Escape
Extra Long Natural Wood Dining Table Sale price$2,695.00
Extra Long Rustic Sage Buffet - Belle EscapeExtra Long Rustic Sage Buffet - Belle Escape
Extra Long Rustic Sage Buffet Sale price$4,995.00
Extra Long Sky Blue Sideboard - Belle EscapeExtra Long Sky Blue Sideboard - Belle Escape
Extra Long Sky Blue Sideboard Sale price$5,490.00
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Extra Long Solid White Buffet - Belle EscapeExtra Long Solid White Buffet - Belle Escape
Extra Long Solid White Buffet Sale price$4,990.00
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Extra Long Solid White Cane Door Buffet - Belle EscapeExtra Long Solid White Cane Door Buffet - Belle Escape
Extra Long Solid White Cane Door Buffet Sale price$4,990.00
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Extra Long Stone Washed Buffet - Belle EscapeExtra Long Stone Washed Buffet - Belle Escape
Extra Long Stone Washed Buffet Sale price$4,990.00
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Extra Long Stucco White Buffet - Belle EscapeExtra Long Stucco White Buffet - Belle Escape
Extra Long Stucco White Buffet Sale price$4,990.00
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Extra Long Swedish Grey SideboardExtra Long Swedish Grey Sideboard
Extra Long Swedish Grey Sideboard Sale price$5,490.00
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Extra Long White Cottage Buffet - Belle EscapeExtra Long White Cottage Buffet - Belle Escape
Extra Long White Cottage Buffet Sale price$5,490.00
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