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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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Cappuccino Marble Gold Console TableCappuccino Marble Gold Console Table
Cappuccino Marble Gold Console Table Sale price$2,367.20
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Capri Blue Chest
Capri Blue Chest Sale price$2,995.00
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Capri Island Marble Top Dining TableCapri Island Marble Top Dining Table
Capri Island Marble Top Dining Table Sale price$3,595.00
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Captivate Manor 4-Door Sideboard - Belle Escape
Captivate Manor 4-Door Sideboard Sale price$1,895.00
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Cardinale Display Console Table - Belle EscapeCardinale Display Console Table - Belle Escape
Cardinale Display Console Table Sale price$2,295.00
Carmes Ornate French Chest
Carmes Ornate French Chest Sale price$3,295.00
Carved French Accent Table - Belle Escape
Carved French Accent Table Sale price$1,675.00
Carved French Country Dining Table - Belle EscapeCarved French Country Dining Table - Belle Escape
Carved French Country Dining Table Sale price$4,795.00
Carved French Vintage Sofa Bench - Belle Escape
Carved French Vintage Sofa Bench Sale price$4,475.00
Carved Gray Provincial BuffetCarved Gray Provincial Buffet
Carved Gray Provincial Buffet Sale price$3,795.00
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Carved Leaf Design Wooden SideboardCarved Leaf Design Wooden Sideboard
Carved Leaf Design Wooden Sideboard Sale price$1,995.00
Carved Wood Wing Dining Chair - Belle Escape
Carved Wood Wing Dining Chair Sale price$1,295.00
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Casablanca Curved Accent ChairCasablanca Curved Accent Chair
Casablanca Curved Accent Chair Sale price$2,795.00
Cascading Gold Palm Leaves ChandelierCascading Gold Palm Leaves Chandelier
Cascading Gold Palm Leaves Chandelier Sale price$2,851.20
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Cascading Shells & Crystals Chandelier - Belle EscapeCascading Shells & Crystals Chandelier
Cascading Shells & Crystals Chandelier Sale price$9,671.20
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Casual Burnt Brown Jupe Dining Table - Belle EscapeCasual Burnt Brown Jupe Dining Table - Belle Escape
Casual Burnt Brown Jupe Dining Table, Expands 64 to 84 Inches Sale price$6,295.00
Casual Mink Brown Jupe Dining Table - Belle EscapeCasual Mink Brown Jupe Dining Table - Belle Escape
Casual Mink Brown Jupe Dining Table Sale priceFrom $5,295.00
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Casual Tobacco Brown Jupe Dining TableCasual Tobacco Brown Jupe Dining Table
Casual Tobacco Brown Jupe Dining Table Sale priceFrom $5,295.00
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Casual White Jupe Dining Table - Belle EscapeCasual White Jupe Dining Table - Belle Escape
Casual White Jupe Dining Table Sale priceFrom $5,295.00
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Catalina Carved Wood Sideboard - Belle EscapeCatalina Carved Wood Sideboard - Belle Escape
Catalina Carved Wood Sideboard Sale price$1,895.00
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Catalyst Manor Chippendale Side Cabinet - Belle EscapeCatalyst Manor Chippendale Side Cabinet
Catalyst Manor Chippendale Side Cabinet Sale price$1,195.00
Cathedral Brass Arched MirrorCathedral Brass Arched Mirror
Cathedral Brass Arched Mirror Sale price$3,175.00
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Caviar Buffet CabinetCaviar Buffet Cabinet
Caviar Buffet Cabinet Sale price$4,593.60
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Caviar Gold Tip Black Dining Table - Belle EscapeCaviar Gold Tip Black Dining Table - Belle Escape
Caviar Gold Tip Black Dining Table Sale price$2,807.20
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Celadon Nantes Velvet Dining ChairCeladon Nantes Velvet Dining Chair
Celadon Nantes Velvet Dining Chair Sale priceFrom $1,695.00
Celestial Iron Chandelier - Belle EscapeCelestial Iron Chandelier - Belle Escape
Celestial Iron Chandelier Sale price$2,015.20
Chamonix Brown Pedestal Dining Table
Chamonix Brown Pedestal Dining Table Sale price$2,795.00
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Champagne Lover Oil Painted Wall ArtChampagne Lover Oil Painted Wall Art
Champagne Lover Oil Painted Wall Art Sale price$2,695.00
Champagne Toast Oil Paint Metal Wall ArtChampagne Toast Oil Paint Metal Wall Art
Champagne Toast Oil Paint Metal Wall Art Sale price$2,689.00
Chanel French Chair - Belle EscapeChanel French Chair - Belle Escape
Chanel French Chair Sale price$2,690.00
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Chantal French Pedestal Dining Table - Belle EscapeChantal French Pedestal Dining Table - Belle Escape
Chantal French Pedestal Dining Table Sale price$2,695.00
Chantale White Marble Cocktail Table - Belle EscapeChantale White Marble Cocktail Table - Belle Escape
Chantale White Marble Cocktail Table Sale price$1,595.00
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Chanteuse Aged Console TableChanteuse Aged Console Table
Chanteuse Aged Console Table Sale price$2,475.00
Chanteuse White Beaded Chandelier - Belle EscapeChanteuse White Beaded Chandelier
Chanteuse White Beaded Chandelier Sale price$4,593.60
Charcoal and Gold Trimmed Directoire CabinetCharcoal and Gold Trimmed Directoire Cabinet
Charcoal and Gold Trimmed Directoire Cabinet Sale price$4,795.00
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Charcoal French Cafe Counter Stools - Pair - Belle EscapeCharcoal French Cafe Counter Stools - Pair - Belle Escape
Charcoal French Cafe Counter Stools - Pair Sale priceFrom $995.00
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Charlotte French 9-Drawer Chest - Belle Escape
Charlotte French 9-Drawer Chest Sale price$4,495.00
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Charlotte Painted Scroll Wood Tray - Belle EscapeCharlotte Painted Scroll Wood Tray - Belle Escape
Charlotte Painted Scroll Wood Tray Sale price$395.00
Charlotte Whitewash Trumeau MirrorCharlotte Whitewash Trumeau Mirror
Charlotte Whitewash Trumeau Mirror Sale price$875.00
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Charlton Grey Country 9-Drawer Chest - Belle EscapeCharlton Grey Country 9-Drawer Chest - Belle Escape
Charlton Grey Country 9-Drawer Chest Sale price$3,675.00
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Chateau Blue Leather Slipper ChairChateau Blue Leather Slipper Chair
Chateau Blue Leather Slipper Chair Sale price$2,475.00
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Chateau Blue Leather SofaChateau Blue Leather Sofa
Chateau Blue Leather Sofa Sale price$4,790.00
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Chateau Wood Chandelier, Small - Belle Escape
Chateau Wood Chandelier, Small Sale price$1,733.60
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Chateau Wood Top Pedestal Table - Belle EscapeChateau Wood Top Pedestal Table - Belle Escape
Chateau Wood Top Pedestal Table Sale price$3,675.00
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Chelsea Aged Cream Sideboard - Belle EscapeChelsea Aged Cream Sideboard - Belle Escape
Chelsea Aged Cream Sideboard Sale price$2,295.00
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Chelsea Sage Farmhouse Sideboard - Belle EscapeChelsea Sage Farmhouse Sideboard - Belle Escape
Chelsea Sage Farmhouse Sideboard Sale price$3,995.00
Chester Metal Top Pedestal Round Dining Table - Belle Escape
Chester Metal Top Pedestal Round Dining Table Sale priceFrom $3,795.00
Return Shipping - Belle Escape
Chestnut Finish Samples Sale price$24.00

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