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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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Blue Tiered Saint Barts Chandelier - Belle Escape
Blue Tiered Saint Barts Chandelier Sale price$4,523.20
Quick Ship
Blue Velvet Sophie Side Chairs - Set of 2Blue Velvet Sophie Side Chairs - Set of 2
Blue Velvet Sophie Side Chairs - Set of 2 Sale priceFrom $775.00
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Blue Washed Bungalow Commode - Belle EscapeBlue Washed Bungalow Commode - Belle Escape
Blue Washed Bungalow Commode Sale price$3,995.00
Bluestone Checkered Double Pedestal Dining Table
Bluestone Checkered Double Pedestal Dining Table Sale price$3,995.00
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Bluestone Top Reclaimed Block Wood Coffee Table
Bluestone Top Reclaimed Block Wood Coffee Table Sale price$2,995.00
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Bohemian Rustic Wood Beaded Chandelier
Bohemian Rustic Wood Beaded Chandelier Sale price$1,695.00
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Sold outBoho Carved Barn Wood Sideboard - Belle EscapeBoho Carved Barn Wood Sideboard - Belle Escape
Boho Carved Barn Wood Sideboard Sale price$3,495.00
Boho Hanging Net Swing Chair - Belle Escape
Boho Hanging Net Swing Chair Sale price$595.00
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Boho Nest Hanging Chair - Belle EscapeBoho Nest Hanging Chair
Boho Nest Hanging Chair Sale price$995.00
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Boho Rattan Orb Chandelier - Belle EscapeBoho Rattan Orb Chandelier - Belle Escape
Boho Rattan Orb Chandelier Sale price$1,592.80
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Boho Wood Bead ChandelierBoho Wood Bead Chandelier
Boho Wood Bead Chandelier Sale price$4,392.00
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Bonnie White Farmhouse Bookcase - Belle EscapeBonnie White Farmhouse Bookcase - Belle Escape
Bonnie White Farmhouse Bookcase Sale price$4,495.00
Book Form Handmade PaperBook Form Handmade Paper
Book Form Handmade Paper Sale price$350.00
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Bordeaux French Country Dining Table - Belle EscapeBordeaux French Country Dining Table - Belle Escape
Bordeaux French Country Dining Table Sale priceFrom $3,975.00
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Borges Old World Dining Table - Belle EscapeBorges Old World Dining Table - Belle Escape
Borges Old World Dining Table Sale priceFrom $2,995.00
Botanical Elegance Wall SconceBotanical Elegance Wall Sconce
Botanical Elegance Wall Sconce Sale price$809.60
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Botanique Carved Bed - Belle EscapeBotanique Carved Bed - Belle Escape
Botanique Carved Bed Sale priceFrom $4,495.00
Botanique Carved Headboard - Belle Escape
Botanique Carved Headboard Sale priceFrom $2,995.00
Bouquet Metal Leaves 12-Light ChandelierBouquet Metal Leaves 12-Light Chandelier
Bouquet Metal Leaves 12-Light Chandelier Sale price$5,931.20
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Braided Abaca Rope Cocktail Table - Belle EscapeBraided Abaca Rope Cocktail Table - Belle Escape
Braided Abaca Rope Cocktail Table Sale price$3,731.20
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Braided Abaca Rope Console Table - Belle EscapeBraided Abaca Rope Console Table - Belle Escape
Braided Abaca Rope Console Table Sale price$3,731.20
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Brass & Wood Mid-Century Modern Chandelier - Belle EscapeBrass & Wood Mid-Century Modern Chandelier - Belle Escape
Brass & Wood Mid-Century Modern Chandelier Sale price$3,071.20
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Brass Coral Accent TableBrass Coral Accent Table
Brass Coral Accent Table Sale price$528.00
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Brass Flower Black Marble Top Demilune VanityBrass Flower Black Marble Top Demilune Vanity
Brass Flower Black Marble Top Demilune Vanity Sale price$6,495.00
Brass Flower Black Marble Top Vanity, 30 InchBrass Flower Black Marble Top Vanity, 30 Inch
Brass Flower Black Marble Top Vanity, 30 Inch Sale price$4,995.00
Brass Flower White Marble Top Demilune VanityBrass Flower White Marble Top Demilune Vanity
Brass Flower White Marble Top Demilune Vanity Sale price$6,495.00
Brass Flower White Marble Top Vanity, 30 InchBrass Flower White Marble Top Vanity, 30 Inch
Brass Flower White Marble Top Vanity, 30 Inch Sale price$4,995.00
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Brass Gate Italian Marble Cocktail TableBrass Gate Italian Marble Cocktail Table
Brass Gate Italian Marble Cocktail Table Sale price$2,795.00
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Brass Knob Accent TableBrass Knob Accent Table
Brass Knob Accent Table Sale price$686.40
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Brass Oval Quatrefoil Mirror
Brass Oval Quatrefoil Mirror Sale price$1,495.00
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Brass Palm Leaf Chandelier - Belle EscapeBrass Palm Leaf Chandelier - Belle Escape
Brass Palm Leaf Chandelier Sale price$3,291.20
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Brass Quail Table LampBrass Quail Table Lamp
Brass Quail Table Lamp Sale price$924.00
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Brass Rabbit Marble Box - Belle Escape
Brass Rabbit Marble Box Sale price$395.00
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Brazilian Cowhide Black Dining ChairsBrazilian Cowhide Black Dining Chairs
Brazilian Cowhide Black Dining Chairs Sale priceFrom $2,195.00
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Brazilian Cowhide Brown Dining ChairsBrazilian Cowhide Brown Dining Chairs
Brazilian Cowhide Brown Dining Chairs Sale priceFrom $2,195.00
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Brazilian Cowhide Light Brown Dining ChairsBrazilian Cowhide Light Brown Dining Chairs
Brazilian Cowhide Light Brown Dining Chairs Sale priceFrom $2,195.00
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Brazilian Cowhide Rustic Brown Dining ChairsBrazilian Cowhide Rustic Brown Dining Chairs
Brazilian Cowhide Rustic Brown Dining Chairs Sale priceFrom $2,195.00
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Brazilian Cowhide White Brown Dining ChairsBrazilian Cowhide White Brown Dining Chairs
Brazilian Cowhide White Brown Dining Chairs Sale priceFrom $2,195.00
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Brazilian Cowhide White Dining ChairsBrazilian Cowhide White Dining Chairs
Brazilian Cowhide White Dining Chairs Sale priceFrom $2,675.00
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Brie White Geometric Sideboard - Belle EscapeBrie White Geometric Sideboard - Belle Escape
Brie White Geometric Sideboard Sale price$3,995.00
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Bronze Contemporary Tiered Drip Chandelier - Belle EscapeBronze Contemporary Tiered Drip Chandelier - Belle Escape
Bronze Contemporary Tiered Drip Chandelier Sale price$1,295.00
Bronze Crystal Amber ChandelierBronze Crystal Amber Chandelier
Bronze Crystal Amber Chandelier Sale priceFrom $1,795.00
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Bronze Empire Vintage Glam Chandelier - Belle EscapeBronze Empire Vintage Glam Chandelier - Belle Escape
Bronze Empire Vintage Glam Chandelier Sale price$1,295.00
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Bronze Floral Handle 4-Drawer Chest - Belle Escape
Bronze Floral Handle 4-Drawer Chest Sale price$4,495.00
Bronze Magic Crystal ChandelierBronze Magic Crystal Chandelier
Bronze Magic Crystal Chandelier Sale price$3,495.00
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Bronzed Beaded Chateau Chandelier - Belle EscapeBronzed Beaded Chateau Chandelier - Belle Escape
Bronzed Beaded Chateau Chandelier Sale price$1,475.00
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Bronzed Butler 2 Light Crystal Sconce - Belle EscapeBronzed Butler 2 Light Crystal Sconce - Belle Escape
Bronzed Butler 2 Light Crystal Sconce Sale price$445.00
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Bronzed Cafe Bar Stools - Belle EscapeBronzed Cafe Bar Stools - Belle Escape
Bronzed Cafe Bar Stools Sale price$2,395.00

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