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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

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White Open Shelf with Doors BookcaseWhite Open Shelf with Doors Bookcase
White Open Shelf with Doors Bookcase Sale price$3,795.00
Quick Ship
White Outdoor Fabric Cover Chair - Belle EscapeWhite Outdoor Fabric Cover Chair
White Outdoor Fabric Cover Chair Sale price$1,275.00
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White Outdoor Slipcover Daybed - Belle EscapeWhite Outdoor Slipcover Daybed - Belle Escape
White Outdoor Slipcover Daybed Sale price$4,995.00
White Palm Leaf Hanging Light - Belle EscapeWhite Palm Leaf Hanging Light - Belle Escape
White Palm Leaf Hanging Light Sale priceFrom $795.00
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White Palm Leaf Wall SconceWhite Palm Leaf Wall Sconce
White Palm Leaf Wall Sconce Sale price$1,095.00
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White Porcelain Top Extendable Dining Table - Belle EscapeWhite Porcelain Top Extendable Dining Table - Belle Escape
White Porcelain Top Extendable Dining Table Sale price$3,475.00
White Provincial Hall Table - Belle EscapeWhite Provincial Hall Table - Belle Escape
White Provincial Hall Table Sale price$2,850.00
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White Rattan Coastal Cottage Chandelier - Belle Escape
White Rattan Coastal Cottage Chandelier Sale price$995.00
White Ribbed Transitional Console TableWhite Ribbed Transitional Console Table
White Ribbed Transitional Console Table Sale price$2,540.00
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Antique White Nightstands LeftAntique White Nightstands Right
White Rose Farmhouse Chic Nightstand Sale priceFrom $1,195.00
White Round Coastal Coffee Table - Belle Escape
White Round Coastal Coffee Table Sale price$1,595.00
white-round-coastal-dining-table-belle-escapeWhite Round Coastal Dining Table - Belle Escape
White Round Coastal Dining Table Sale price$3,295.00
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White Sand Dollar Tiered ChandelierWhite Sand Dollar Tiered Chandelier
White Sand Dollar Tiered Chandelier Sale price$1,531.20
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White Sand Dollars Extra Large ChandelierWhite Sand Dollars Extra Large Chandelier
White Sand Dollars Extra Large Chandelier Sale price$3,176.80
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White Scalloped Contempo Sideboard - Belle EscapeWhite Scalloped Contempo Sideboard - Belle Escape
White Scalloped Contempo Sideboard Sale price$1,895.00
White Sea Coral Chandelier - Belle Escape
White Sea Coral Chandelier Sale price$1,443.20
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White Shabby Chic Chandelier - Belle EscapeWhite Shabby Chic Chandelier - Belle Escape
White Shabby Chic Chandelier Sale price$1,190.00
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White Shabby Chic Chandelier with Crystals - Belle EscapeWhite Shabby Chic Chandelier with Crystals - Belle Escape
White Shabby Chic Chandelier with Crystals Sale price$1,370.00
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White Shabby Chic Flair BenchWhite Shabby Chic Flair Bench
White Shabby Chic Flair Bench Sale price$995.00
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White Shabby Chic Silhouette Candle - Belle Escape
White Shabby Chic Silhouette Candle Sale price$395.00
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White Shabby Chic Spindle Lamp - Belle Escape
White Shabby Chic Spindle Lamp Sale price$495.00
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White Shabby Chic Wood Carved Wall Plaque - Belle EscapeWhite Shabby Chic Wood Carved Wall Plaque - Belle Escape
White Shabby Chic Wood Carved Wall Plaque Sale price$1,675.00
White Shagreen Accent Table - Belle EscapeWhite Shagreen Accent Table - Belle Escape
White Shagreen Accent Table Sale price$695.00
White Slipcover Indoor and Outdoor Chair - Belle Escape
White Slipcover Indoor and Outdoor Chair Sale price$2,695.00
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White Slipcover Outdoor Arm Chair - Belle EscapeWhite Slipcover Outdoor Arm Chair - Belle Escape
White Slipcover Outdoor Arm Chair Sale price$2,995.00
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White Steed Accent Sculpture - Belle Escape
White Steed Accent Sculpture Sale price$375.00
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White Sunset Jupe Dining Table, Expands 54-70"White Sunset Jupe Dining Table, Expands 54-70"
White Sunset Jupe Dining Table, Expands 54-70" Sale price$5,295.00
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White Tambor Round Outdoor Coffee TableWhite Tambor Round Outdoor Coffee Table
White Tambor Round Outdoor Coffee Table Sale price$1,895.00
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White Teacup Accent Table
White Teacup Accent Table Sale price$775.00
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White Teak Branch Ladder
White Teak Branch Ladder Sale price$495.00
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White Terra Cotta Terrazzo Stool
White Terra Cotta Terrazzo Stool Sale price$675.00
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White Textured Boho Counter Stool - Belle EscapeWhite Textured Boho Counter Stool - Belle Escape
White Textured Boho Counter Stool Sale priceFrom $995.00
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White Textured Boho Outdoor Dining Chair - Belle EscapeWhite Textured Boho Outdoor Dining Chair - Belle Escape
White Textured Boho Outdoor Dining Chair Sale priceFrom $995.00
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White Tiered Vintage French Chandelier - Belle EscapeWhite Tiered Vintage French Chandelier - Belle Escape
White Tiered Vintage French Chandelier Sale price$1,795.00
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Save $1,200.00White Tower Extendable Jupe Dining Table - Belle EscapeWhite Tower Extendable Jupe Dining Table - Belle Escape
White Tower Extendable Jupe Dining Table Sale priceFrom $6,795.00 Regular price$7,995.00
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White Travertine Coffee Table with Light Oak BaseWhite Travertine Coffee Table with Light Oak Base
White Travertine Coffee Table with Light Oak Base Sale price$1,695.00
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White Tufted Arm Chair - Belle EscapeWhite Tufted Arm Chair - Belle Escape
White Tufted Arm Chair Sale price$1,270.00
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White Velvet Accent Stool
White Velvet Accent Stool Sale price$388.00
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White Venetian Bookcase with Drawers - Belle Escape
White Venetian Bookcase with Drawers Sale price$4,495.00
White VilleFranche Farmhouse Buffet - Belle EscapeWhite VilleFranche Farmhouse Buffet - Belle Escape
White VilleFranche Farmhouse Buffet Sale price$3,990.00
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White Vintage Louis XVI Buffet - Belle EscapeWhite Vintage Louis XVI Buffet - Belle Escape
White Vintage Louis XVI Buffet Sale price$3,295.00
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White Wash Farmhouse Canopy BedWhite Wash Farmhouse Canopy Bed - Belle Escape
White Wash Farmhouse Canopy Bed Sale price$5,795.00
White Washed Gray Farmhouse Chest - Belle EscapeWhite Washed Gray Farmhouse Chest - Belle Escape
White Washed Gray Farmhouse Chest Sale price$3,195.00
White Washed Oak Parlor Bench - Belle EscapeWhite Washed Oak Parlor Bench - Belle Escape
White Washed Oak Parlor Bench Sale price$995.00
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White Washed Wood Bench - Belle Escape
White Washed Wood Bench Sale price$1,950.00
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White Wood Top Country Dining Table - Belle EscapeWhite Wood Top Country Dining Table
White Wood Top Country Dining Table Sale priceFrom $3,475.00
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White Woven Bohemian Chandelier - Belle EscapeWhite Woven Bohemian Chandelier - Belle Escape
White Woven Bohemian Chandelier Sale price$1,003.20
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White Woven Jute Dome PendantWhite Woven Jute Dome Pendant
White Woven Jute Dome Pendant Sale price$975.00
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