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Shipping & Terms

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Shipping in the U.S.

While some of our products are shipped directly from Belle Escape via Fedex Ground, many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. For products that we do not stock, estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after it ships. Sometimes shipping delays occur that are not within the control of Belle Escape. When you purchase an item from Belle Escape, we can in no way guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push back the delivery date by days or sometimes weeks. By purchasing from us, you agree that you understand that delays can occur.

Many of our products, especially the hand-painted furniture, are made upon order and can take from four to 12 weeks to ship. For furniture going to an address in the continental U.S., door front shipping is "Free". This means that your furniture will be delivered in boxes to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs". If you have multiple furniture items, please call us for an estimate so that we can get you the most affordable price possible. Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

Free Shipping Conditions

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee of $275 at the time of shipping. Addresses which are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur an additional fees ($495 - $995). Belle Escape reserve the right add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.


White Glove Conditions

White Glove delivery includes 15 minutes of assembly. Some items, such as some beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. Standard White Glove Fees apply only to items that can be carried by two people into a home that is no more than 20-feet from the curb and with easy access through, and an elevator, or up a door or up a stairwell.

  • Additional fees will apply if your home is not easily accessible from the road (more than 20-feet from the truck).
  • Additional fees apply if an item requires more than two guys to get it up a stairwell.
  • Additional fees apply if a crane is required to get a piece into your home on a higher floor. 

 

Remote Location

There is a minimum $295 additional fee for Remote locations. We cannot pre-quote this because the fee depends upon the final weight of the item. You will be notified once the item is ready if the carrier applies a Remote Location fee.

International Shipping 

Please contact us for international shipping quotes. Items shipped outside of the U.S. cannot be returned or canceled. If shipping damage occurs with the carrier, you are responsible for not accepting the item and filing a claim directly with the carrier.

Antiques 

Antique items are sold in their original condition. Antiques have natural cracks and aging effects. Antiques cannot be returned. All sales are final.

Returns

BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. ALL returns must be shipped back in the original packaging. Please note that the color of an item may vary on your screen. If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee. Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If your item is damaged during delivery, we will repair it. If a repair is not possible, we will replace it as quickly as possible. If the box is dropped off, damages must be reported within 24 hours. In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.

Maritime Damage

Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control. 

Items Which Cannot be Returned:

  • Furniture or decor that is made upon order (noted in product descriptions)
  • Items discounted for final sale
  • Custom order merchandise (made in the finish of your choice)
  • Clearance items with discounts over 25% off
  • One of a Kind Antiques

Please note that shipping is NOT refundable.

Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

Items Made Upon Order

There are no returns on hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned. We initiate the production process within three days of your order being placed and pay to have it made upfront, so custom orders cannot be canceled. Custom orders take between 14-20 weeks to produce and ship, depending upon the item. If you have any questions about items made upon order, please email our Customer Care team at customerservice@BelleEscape.com.

Damages

Damages are rare as our items are very well packed. But please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice and we will need photos of the broken item and box. IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Please note that our products are handmade, and colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos of the damage to info@belleescape.com. If the damage is reported within 24 hours and/or the damage is noted on the delivery form, Belle Escape will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Belle Escape is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept aan item, it is now in your care. Any damage or breakage that happens while the furniture item is in you care is your responsiblity.

Order Cancelations

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid. 

Coupons

Coupons can be used during the active time period. Two coupons cannot be combined. Coupons cannot be used on sale items. Designers and the Trade with an existing discount cannot combine a coupon with their discount. However, if we have an active coupon out for more than their discount, they can use that instead but must call in to place an order. In the event that a coupon is combined with a Designer or Trade discount or Sale price, that discount will be taken off and charged to the order. 

Coupons and Trade Discounts do not apply to items made upon order, customized items, or one-of-a-kind French antiques.

Article: Escape to Provence

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Escape to Provence - Belle Escape
distressed buffets

Escape to Provence

Escape to Provence, the southern region of France that boasts a jewel of diverse landscapes including the lush vineyards, olive groves, colorful villages, dramatic mountain ranges, and the beautiful French Riviera. The decor of homes in this region reflect the sunny weather and French Country traditions the people share here. The furnishings are hand-crafted and passed down through generations. 
The heart of any home in Provence is the kitchen and dining area. With warm wood tones and unpretentious finishes and materials, the room should be welcoming and relaxed, yet still elegant. Charming French country buffets, French country dining tables, and functional, French country dining chairs are featured.  
French Provence Yellow Seat Side Chairs Weathered Provence Dining Table  Madeleine Provence Painted Sideboard
 
Provence Style kitchen
The Glam Pad
Provincial dining room
So Much Better With Age 
At the core of French Provincial interior design is color.  Soft, muted and neutral, French Provincial color palettes are simple and fairly silent. Warm beiges, subtle grays, creamy whites are seen often and they flow together easily.  Accents come in forms of natural elements such as flowers and greenery, local ceramics, baskets and pottery.
Maison Blanc Settee Provence Hutch Display Case French Fleur Jute Chair 
 
Provence sitting area
Medium
Provence seating
Kitchen Trends
French Provincial living rooms are luxurious, yet still enjoyable and useable. Crucial to the balance of the room is a casually elegant french provincial sofa perfectly upholstered in natural fabric in a neutral color. Linen and slipcover cotton are the fabrics of choice when choosing a sofa. Ensure that the furnishings are not matching, but rather a collection of new and old and treasured items. The French countryside is filled with buildings that have stood for centuries and you want your decor to fit in with this esthetic. French accent chairs with wood elements are an outstanding complement to a sofa. Display Cabinets made of rustic wood or with a distressed finish is an excellent way to add height to the room, as well as added storage. A French Provincial coffee table is a key anchor to this space. Rustic wood coffee tables or oversized tufted ottomans with distressed wood legs are beautiful options.
French Creme Louis Sofa Couronne Vintage French Bookcase  Royal Maison Tufted Oak Ottoman
 
Provence style living room
digs digs
Provence Living area
digs digs
French Provincial style has endured for centuries is because people like to bring a touch of the country lifestyle into their homes while able to build on it over time. The comfortable French elegance translates to so many regions throughout the world because the look is relevant, personal, and unique.
 

See more articles on Provence Furnishings and Decor:

Get the French Provincial Furniture Style

Rustic French Country Decorating

Old French Provence Style in your Home

French Provencal Style - Get the Look 

Written by Heather Hill

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boho chic hanging chair

Coastal Cottage Decor

Cool ocean breezes, warm sand and the sound of crashing waves are just a few of our favorite things about coastal living. Whether you are wishing to redecorate a seaside retreat or just bring a mor...

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Sail Away with Nautical Rope Decor - Belle Escape
Natural Coastal Furniture and decor

Sail Away with Nautical Rope Decor

For a look that is both natural and coastal, add nautical rope furniture and decor to your home. From abaca rope to woven seagrass, woven rope products have been around for thousands of years due t...

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